Michael has over 22 years of experience in business development, leadership development and change execution. He spent 8 + years with Fluor/Daniel Engineering Group (quality &human resource management) before entering the management consulting area with Zenger-Miller Inc. in 1987. During the last 18 years he has worked with 3 management consulting firms as a Vice President of Consulting, Area Vice President (Sales),Senior Business Development Director and Senior Executive Consultant.

” Leadership Development &Executive Coaching
” Business Development &Leadership Simulations
” Business Assessment &Change Execution

Leadership Development &Executive Coaching:Michael has conducted both executive and management development courses for senior managers. The work includes developing skills and competencies to build on the organizational competencies required for success. The Executive coaching work has been performed at the senior management level using culture surveys, 360 assessments and individual one-on-one coaching. (Clients include Alcoa, BellSouth IT, and Cox Communications).

Business Assessment &Change Execution: He has worked with executive teams to conduct change execution workshops and to examine the current state of company in the areas of customer service, customer turnover, market share gain/loss, profit margin gain/loss and the leadership culture. The results are outlined in a Change Execution deployment plan designed to implement the changes to a critical mass of the organizations quickly. (Clients include Cingular Wireless,Merck,Sun Microsystems and UPS).

Michael holds a Bachelor of Science Degree in Business Administration &Economics from Indiana State University and a Professional Certification (Graduate Level) in Organization Change/Management from UCLA.

He has served as a key speaker at the National Conferences for The American Society for Quality Control, American Society for Training &Development and Association for Quality &Productivity. He has published white papers on business issues addressing Service Quality,Customer Service/Value and Organization Culture Change. He is a veteran of the United States Army and served honorably for six years.

Send e-mail to Michael Yates