Absent the brain of a genius or the family fortunes of a mogul; The ability to manage interactions, negotiations, tough conversations, and touchy situations has been a characteristic of successful people since the beginning of time. It’s a subject I frequently talk about and get invited to present at various conferences. A few weeks ago, I gave a presentation at the CEO Club at St. Pete College and my friend Wayne Rasanen  was kind enough to record and create this 12 minute video from my 45 minute presentation (he edited out all the bad jokes). You can download the video  (it’s a large file so do it over WiFi) and the presentation.