More About Michael
He has worked with executive teams to conduct change execution workshops and to examine the current state of company in the areas of customer service, customer turnover, market share gain/loss, profit margin gain/loss and the leadership culture. The results are outlined in a Change Execution deployment plan designed to implement the changes to a critical mass of the organizations quickly. (Clients include Cingular Wireless,Merck,Sun Microsystems and UPS).
Michael holds a Bachelor of Science Degree in Business Administration &Economics from Indiana State University and a Professional Certification (Graduate Level) in Organization Change/Management from UCLA.
He has served as a key speaker at the National Conferences for The American Society for Quality Control, American Society for Training &Development and Association for Quality &Productivity. He has published white papers on business issues addressing Service Quality,Customer Service/Value and Organization Culture Change. He is a veteran of the United States Army and served honorably for six years.